FAQS

What material are the hooks made of ?

How do I make sure I order the correct size to fit my fence ?

Are your products sold in any stores ?

What is your return policy if I bought hooks at a local store ?

If you need to return any MIDE Fence Hooks, return them to the place that they were purchased.

Whether it was at a brick & mortar store or online - please contact them to help with the return. Their return policies will vary so it is best to deal directly with them.

If it is a Warranty issue or you made the purchase from us, we would be happy help. See the "How do I contact Customer Service" section below.

What is the return policy if I bought items directly from MIDE Products ?

If a products needs returned because of a Warranty issue, see the "What is the warranty?" section below.

For other returns:

MIDE Products must be contacted prior to any return (see Contact Us Page)
Returns must be made within 30 days of purchase
Products must be returned in re-salable condition, in original packaging if possible.
Customer is responsible for return shipping costs
Once received, inspected and approved, credit will be issued for the purchase price (less shipping) within 30 days of receipt.
If product is not an approved return (damaged, bend, etc.), customer will be notified and possible solutions will be discussed.

What is the warranty ?

How do I contact Customer Service and what are the hours ?

MIDE PRODUCTS, LLC